EVC™ Framework

Quantifying, Measuring, and Enabling ENTERPRISE VALUE CREATION

Outsourcing ROI Benchmarks from Glomark-Governan Outsourcing Research Study

Dublin, Ohio, September 23, 2008.  Glomark-Governan, the leading provider of business case solutions for sales, marketing, product development and IT organizations, has released a sampling of Outsourcing benchmarks from an Outsourcing ROI Research Study concluded in the second quarter of 2008. 

The recent Glomark-Governan research study on the benefits and risks of outsourcing identified 38 actual improvements that have already been achieved with various types of outsourcing. A sampling of these improvements, which can be used as benchmarks, includes:

IT Outsourcing Benchmarks (sample)


  • IT Infrastructure Operational Cost: 16% to 48%

General Business Process Outsourcing Benchmarks (sample)


  • Increased Customer Retention: 2% to 23%
Manufacturing and Maintenance Operations Outsourcing Benchmarks (sample)


  • Increase in Equipment Efficiency: 5% to 19%

The price of the complete Outsourcing Benchmarking study is for end users is $480 USD.  Vendors please contact Glomark-Governan for pricing.   Click here to buy >>

Glomark-Governan helps enterprises around the world by providing them with the methodology, training, consulting, benchmarking research, and software tools necessary to assess, communicate and measure the economic value of investments in technology and services initiatives. Glomark-Governan has enhanced and refined its Economic Value Creation ( EVC™ ) Methodology for more than a decade, bringing to market a proven, complete solution that allows companies to justify their solutions’ value, define operational and performance metrics, assess economic risk, and quickly create project-specific business cases. For more information, please visit
www.glomark-governan.com or contact the Glomark-Governan headquarters in Dublin, Ohio, USA, at 614-761-2400.