EVC™ is Excellence in Value Creation

Solutions for Transforming and Optimizing the Customer Value Journey



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Participant Terms and Conditions

for Attending a Glomark-Governan Training

Class Registration and Payment Options:

  • For public classes, participant’s payment must be made in full in order to complete the registration and attend the class.  Class seats will only be guaranteed to individuals that have made the payment before attending the class.
  • You can pay with any credit card. Please notify Jaime Nelson via email ( jaime.nelson@glomark-governan.com ) if you plan to pay via credit card. 
  • A company Purchase Order, or wire transfer, or check can be accepted, but public course seat(s) are not guaranteed until the Purchase Order or money has been received by Glomark-Governan.  Please notify Jaime Nelson via email ( jaime.nelson@glomark-governan.com ) if you plan to send a company Purchase Order, or bank transfer, or a personal check.  

Exam Guarantee:

  • Glomark-Governan provides a guarantee of a second chance of the certification exam in case the first test is failed.
  • For the guarantee to be valid, the following requirements must be met:

o    100% attendance throughout the course.

o    Completion of 100% of course exercises and/or assignments.

o    Active participation in class.

o    The certification exam must be taken no more than 30 days after the end date of the course.

o    In case of failing the first exam, the second exam must be taken no more than 30 days after the previous exam.


* Guarantee will be void if any of these requirements are not met.



  • Glomark-Governan holds the right to re-schedule a class date for not having the minimum number of participants (4) for any scheduled public class, notifying the confirmed participants at least 5 days prior to the start date of the course.  In such case, participants will be automatically enrolled to the next class scheduled, or any future scheduled class that they decide to enroll. Glomark-Governan will not postpone the same class more than 2 consecutive times.
  • If you have the need to cancel your attendance once payment has been made, an 60% refund will be issued as long as the cancellation notice is received by us at least 10 days before the start date of the course. The participant may choose to enroll in a future session if no refund is required. No refunds will be made for cancellation notifications received by Glomark-Governan with less than 10 days before the start date of the course or for non-attendance.
  • I agree that I will not share with any other person the Glomark-Governan course material, and any of the related PVMP, EVC or SVSP training information provided by Glomark-Governan as part of the course and certification program. I do understand that if I pass the Exam, I can publicly inform anyone that I am PVMP, or EVC, or SVSP Certified.